Our Customers

How does the customer journey work and what can you expect?

At Warmworks, we pride ourselves in putting the customer first in everything we do, and we strive to deliver excellent service to every customer in line with our values: Professionalism, Enthusiasm, Innovation, Teamwork and Care.

After receiving referrals to the Warmer Homes Scotland scheme from Home Energy Scotland, Warmworks manages the whole customer journey from the moment of referral through to installation and inspection.

We understand that our customers are often in need of extra support – our service has been specifically designed to try and provide that wherever we can.

Below we have outlined your customer journey on the Warmer Homes Scotland scheme.

Your step by step journey to a warmer home…

Warmworks
receives your
details from Home
Energy Scotland

Appointment is
confirmed for a
survey of your
home

In-home survey
complete

We agree what will
be done in the
home

Cooling off period

Our approved
sub-contractor
completes the
work

We carry out an
independent
inspection of the
work done

A customer
satisfaction survey
is completed

Where required, we
complete a full
annual service 12
months later

Our Customers: Their Stories

We are proud that Warmworks, working alongside our partners and approved sub-contractors, has helped thousands of households with a range of new energy-saving improvements in their homes.

This section is about exploring some of the stories behind the numbers, and meeting some of the customers we’ve served. Most importantly, it tells the stories of the homes we’ve made warmer, families we’ve made more comfortable and the lives that we’ve changed through the work that we do.

Have a question about your customer journey?

Contact us now