Join our
    team

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    Our team is dedicated to delivering a first-class service to our customers, with our values embedded in every aspect of our work, across everything we do.

    Find out more about what it’s like to work for Warmworks in our video below.

    Our people, our values

    Warmworks aims to maintain a positive working environment, where all employees are encouraged and supported to develop to their full potential and to make a valuable and lasting contribution. We strive for fairness and consistency in all aspects of employment, and we value the diverse perspectives of our workforce and those of the communities where we provide our services. Our standards are high and we expect a lot from our team. In return, our employees can expect visible, proactive and supportive leadership and a clear demonstration of our values of Professionalism, Enthusiasm, Innovation, Teamwork and Care at all stages of their time with us.

    Warmworks offers an attractive benefits package, as well as the opportunity to develop professionally and personally.  We like to think that working with Warmworks is lively, challenging and rewarding.

    Job opportunities

    As a values-driven organisation, Warmworks is committed to finding, developing and supporting talented people who want to help us deliver our service. We care about our colleagues and appreciate the work they do. In return we offer a generous benefits package including an enhanced annual leave entitlement of 34 days, including bank holidays plus a day off on your birthday; a competitive pension scheme; social events to celebrate our achievements; flexible rewards subscription; wellbeing initiatives; an employee recognition scheme and employee assistance programme. Our team enjoys a supportive and friendly working environment

    We are currently recruiting and details are listed below.

    Location:

    Customer Service Advisor

    We have an exciting opportunity for an experienced customer service professional to join our busy team as a Customer Service Advisor. With excellent problem-solving and communication skills and a proven track record in providing excellent customer service, you will be enthusiastic and keen to help people. Experience of dealing with vulnerable customers will be an advantage and additional training and support will build on your existing skills. You will be based in our office space in Edinburgh and will support our customers within the surrounding areas.

    We care about our colleagues and appreciate the work they do. In return, we offer a generous benefits package including enhanced annual leave entitlement of 34 days, inclusive of bank holidays plus a day off on your birthday, a competitive pension scheme, social events to celebrate our achievements, flexible rewards subscription, wellbeing initiatives, employee recognition scheme and employee assistance program. Our team enjoys a supportive and friendly working environment.

    Apply now – please submit your CV and covering letter, along with our application form and employment monitoring form. Applications will be assessed as they are received and interviews for shortlisted applicants will be arranged as soon as possible.

    Feedback and Insights Officer

    We have an exciting opportunity for an experienced customer service professional to join our Feedback & Insights Team, maximising the benefit of our customer satisfaction process to support the continuous improvement of Warmworks’ service to our customers.

    Along with excellent communication skills and a proven track record in resolving complex issues, you will bring a positive and enthusiastic approach to supporting complaints, appeals and complex casework. Experience of dealing with vulnerable customers will be an advantage and additional training and support will build on your existing skills.

    We care about our colleagues and appreciate the work they do, in return we offer a generous benefits package including enhanced annual leave entitlement of 34 days, inclusive of bank holidays plus a day off on your birthday, a competitive pension scheme, social events to celebrate our achievements, flexible rewards subscription, wellbeing initiatives, employee recognition scheme and employee assistance program. Our team enjoys a supportive and friendly working environment.

    For further details, please see our job information pack, To apply, please submit your CV and covering letter, along with our application form and employment monitoring form by 5pm, Friday 28 June 2024.

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