Waverley Housing Association Insulation Project

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What is the Waverley Housing Association Insulation Project?

Warmworks is working alongside Waverley Housing Association (WHA) to install a range of energy-saving improvements in homes in the Scottish Borders.

Waverley Housing Association has been awarded funding from the Scottish Government to carry out the work, with the aim of making energy bills more manageable and homes more environmentally friendly.

The project aims to help around 60 homes by installing a range of energy-saving improvements, centred around insulation.

About Waverley Housing Association

Waverley Housing is a Registered Social Landlord operating throughout the central Scottish Borders.

How does the process work? 

Warmworks will oversee the delivery of the end-to-end process, ensuring that customers experience a first-class, streamlined service. The graphic below shows the steps that are involved in the project.

Customer journey

Step 1:

Warmworks receives your details.

Step 2:

An in-home survey is carried out at a time agreed with you

Step 3:

We agree what will be done in the home, and our approved sub-contractor carries out the work

Step 4:

We carry out an independent inspection of the work done, and a customer satisfaction survey is completed

Step 5:

Where required, we complete a full annual service 12 months later

How are customers identified?

The project is not led by applications and householders are not expected to apply. The project targets properties owned by WHA that are identified as potentially eligible to receive these energy-saving improvements.

Accredited installation partners

Every member of Warmworks’ supply chain for this project will be held to our extremely high standards on the quality of work they deliver.

This is consistently monitored by a dedicated performance management system. Our in-house team provides daily support to all sub-contractors to ensure customers receive a first-class service.

How can I get in touch about the Waverley Housing Association Insulation Project? 

If you live in a home owned by WHA and would like more information on this project, you can email insulationproject@warmworks.co.uk