Renewable Heat Project with Waverley Housing

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What is the Renewable Heat Project with Waverley Housing?

Waverley Housing (WH) has been awarded funding from the Scottish Government to install a range of energy-saving improvements in homes in the Scottish Borders.

These improvements can include a solar PV system (which generates energy from the sun), an air source heat pump (which is a renewable form of heating) and battery storage technology (to store any low-cost electricity that is generated). There is also the potential for eligible households to receive robotically applied underfloor insulation.

The project aims to make fuel bills for tenants more manageable, increase the amount of energy that can be stored from renewable sources and also make homes more environmentally-friendly, cutting carbon emissions and contributing to a sustainable future for Scotland.

How does the process work?

Warmworks will oversee the delivery of the end-to-end process, ensuring that customers experience a first-class, streamlined service. The graphic below shows the steps that are involved in the project.

Customer journey

Step 1:

Warmworks receives your details

Step 2:

An in-home survey is carried out at a time agreed with you

Step 3:

We agree what will be done in the home, and our approved sub-contractor carries out the work

Step 4:

We carry out an independent inspection of the work done, and a customer satisfaction survey is completed

Step 5:

Where required, we complete a full annual service 12 months later

How are customers identified?

The project is not led by applications and householders are not expected to apply. The project targets properties owned by Waverley Housing that are identified as potentially eligible to receive these energy-saving improvements.

Accredited installation partners

Every member of Warmworks’ supply chain for this project will be held to our extremely high standards in terms of the quality of work they deliver.

This is consistently monitored by a dedicated performance management system and our in-house team provides daily support to all sub-contractors, to ensure customers receive a first-class service.

How can I get in touch about the Renewable Heat Project with Waverley Housing Association?

If you live in a home owned by Waverley Housing and would like more information on this project, you can email renewableheat_WHA@warmworks.co.uk

Customer Stories

Mr P

Mr P, a tenant of Waverley Housing, was selected to have a package of energy-saving improvements installed in his home, including an air source heat pump, battery storage technology and a solar PV system

Read more >

Mrs H

Mrs H, a tenant of Waverley Housing, was selected to have a package of energy-saving improvements installed in her home, including an air source heat pump, battery storage technology and a solar PV system.

Read more >

Who are Warmworks?

Formed in 2015, Warmworks is a joint venture partnership between three organisations with considerable experience and understanding of our industry and the customers we serve. These organisations are Energy Saving Trust, Everwarm and Changeworks. We are committed to providing affordable warmth to homes, families and communities across the country.

What does Warmworks do?

We deliver a range of contracts across the country, from the Orkney Islands to South East England, aimed at helping people to manage their energy costs by improving the energy efficiency of their home. We are also the Managing Agent of the Scottish Government’s national fuel poverty scheme, Warmer Homes Scotland. Since the scheme was launched in 2015, we have supported more than 35,000 people across Scotland to stay warm in their home, save against their energy bills and make their home more energy efficient. For information about all the contracts and projects we manage, visit the Our Work page of our website.  

Warmworks is a Managing Agent – what does this mean?

We are the Managing Agent for most of the projects we deliver.  This means we oversee the installation of heating, energy efficiency and insulation work in our customers’ homes, from the initial survey where we’ll discuss the measures that could be installed, right through to a final inspection to make sure everything meets our rigorous safety and quality standards.

How can I find out about opportunities to join the Warmworks team?

You can find information about our current vacancies by clicking the Join our team link at the top of this page.

How can I get in touch with Warmworks?

You can get in touch with us by calling 0800 011 6189 or by emailing enquiries@warmworks.co.uk If you have an enquiry about one of our projects, you can find details of how to get in touch at the bottom of each project page listed under the Our work section of our website.

How does Warmworks help communities?

We recognise that we have a role in supporting the communities in which we work and live. This has meant working to create jobs and training opportunities, supporting communities with approaches tailored to their needs, and leaving a real, lasting legacy. Since we were founded in 2015, we have supported the creation of more than 150 apprenticeships in our supply chain, more than 700 jobs, and over 3,000 training opportunities. For more information about how we support local communities, visit the Our communities page of our website.

What is Warmworks’ supply chain?

We manage a network of more than 20 registered and accredited sub-contractors, known as our supply chain, who help us provide a first-class service to our customers.  Each sub-contractor is continually assessed by a specially designed performance management system. The aim of this is to help reassure our customers that they will receive high quality workmanship, that the people carrying out work in their home are professional and trustworthy, and that our sub-contractors are able to deal with any questions or concerns. 

What is Warmworks’ inclusive service commitment?

We are dedicated to providing an inclusive service that takes account of our customers’ individual needs.  We understand that some of our customers will often need extra support. Our service has been specifically designed to allow us to meet these needs wherever we can.