Our
work

Customer looking out of their new window happily

Our Customer Promise

Our customers are at the centre of everything we do, and our customer promise outlines the level of service they can expect from us.

We promise to provide you with a first-class, professional service. We’ll take your needs into account, keep you informed and make sure you’re supported every step of the way.

In the video below, hear directly from some of the customers who have benefitted from our work about how it has improved their lives.

On these pages you can read about the projects and contracts we manage that support our aim of delivering affordable warmth to homes, families and communities across the country.

Click the page for each project to read about it in detail.