Our
role

Contact Us
Warmworks supplier installs radiator

What is Warmworks’ role?

We are dedicated to providing affordable warmth to homes across the country, providing a first-class service to our customers, and making a lasting impact in the communities where we work and live.

Find out how we do that in our brand new video below.

Warmworks is a Managing Agent – but what does that mean?

In most of the projects we are responsible for, the aim is to provide more affordable warmth in people’s homes, and our role is that of a Managing Agent.

This means we manage the end-to-end installation and quality inspection of heating, insulation and energy efficiency improvements in our customers’ homes.  In most cases, we will arrange for a home survey to look at what work needs to be done, before discussing it in detail at a technical survey. We will arrange for a local, registered and accredited sub-contractor to carry out the work. After it is complete, we will typically arrange an independent inspection to ensure that all the work meets our high safety and quality standards.

How is Warmworks supporting the transition to net zero?

Our work is a key part of the drive to reduce carbon emissions and the transition to a net zero society.  Our aim is to ensure that this transition to low carbon living, with its rapid shift towards new, renewable technologies in people’s homes includes everyone, especially those who need extra help and support to adapt to change.

What is Warmworks’ role in supporting local communities?

We recognise we have a role in supporting the communities in which we work and live. This has meant working to create jobs and training opportunities, supporting communities with approaches tailored to their needs, and leaving a real, lasting legacy.  Since we were founded in 2015, we have supported the creation of more than 150 apprenticeships in our supply chain, more than 700 jobs, and over 3,000 training opportunities.

Common questions

Who are Warmworks?

Formed in 2015, Warmworks is a joint venture partnership between three organisations with considerable experience and understanding of our industry and the customers we serve. These organisations are Energy Saving Trust (EST), Everwarm and Changeworks. We are committed to providing affordable warmth to homes, families and communities across the country.

What does Warmworks do?

We deliver a range of contracts across the country, from the Orkney Islands to South East England, aimed at helping people to manage their energy costs by improving the energy efficiency of their home. We are also the Managing Agent of the Scottish Government’s national fuel poverty scheme, Warmer Homes Scotland. Since the scheme was launched in 2015, we have supported more than 27,000 people across Scotland to stay warm in their home, save against their energy bills and make their home more energy efficient. For information about all the contracts and projects we manage, visit the Our Work page of our website.  

Warmworks is a Managing Agent – what does this mean?

We are the Managing Agent for most of the projects we deliver.  This means we oversee the installation of heating, energy efficiency and insulation work in our customers’ homes, from the initial survey where we’ll discuss the measures that could be installed, right through to a final inspection to make sure everything meets our rigorous safety and quality standards.

How does Warmworks help communities?

We recognise that we have a role in supporting the communities in which we work and live. This has meant working to create jobs and training opportunities, supporting communities with approaches tailored to their needs, and leaving a real, lasting legacy. Since we were founded in 2015, we have supported the creation of more than 150 apprenticeships in our supply chain, more than 700 jobs, and over 3,000 training opportunities. For more information about how we support local communities, visit the Our communities page of our website.

What is Warmworks’ supply chain?

We manage a network of more than 20 registered and accredited sub-contractors, known as our supply chain, who help us provide a first-class service to our customers.  Each sub-contractor is continually assessed by a specially designed performance management system. The aim of this is to help reassure our customers that they will receive high quality workmanship, that the people carrying out work in their home are professional and trustworthy, and that our sub-contractors are able to deal with any questions or concerns that might arise. 

What is Warmworks’ inclusive service commitment?

We are dedicated to providing an inclusive service that takes account of our customers’ individual needs.  We understand that some of our customers will often need extra support. Our service has been specifically designed to allow us to meet these needs wherever we can.

How can I find out about opportunities to join the Warmworks team?

You can find information about our current vacancies by clicking the Join our team link at the top of this page.

How can I get in touch with Warmworks?

You can get in touch with us by calling 0800 011 6189 or by emailing enquiries@warmworks.co.uk If you have an enquiry about one of our projects, you can find details of how to get in touch at the bottom of each project page listed under the Our work section of our website.