Heat and Energy Efficient Scotland:
Area-Based Scheme

Orkney Islands Council

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Warmworks supplier working on a heating system

Helping to warm homes throughout Orkney

Orkney Islands Council has contracted Warmworks as its Managing Agent to deliver the Heat and Energy Efficient Scotland: Area-Based Scheme (HEES: ABS) in Orkney. HEES: ABS aims to help homes become warmer and more energy efficient through the installation of energy-saving improvements. It could also help householders manage their energy bills.

What is the Heat and Energy Efficient Scotland: Area-Based Scheme in Orkney?

The Scottish Government provides funding to local authorities to develop and deliver energy efficiency programmes (mainly solid wall insulation) in areas with high levels of fuel poverty.  Fuel poverty is defined by the Scottish Government as a situation where a household cannot afford to keep their home warm.

Orkney Islands Council has secured a proportion of this funding from the Scottish Government to deliver an area-based scheme to assist homeowners, private sector tenants and landlords to improve the energy efficiency of their homes. The money from the Scottish Government can be combined with homeowners’ contributions and funding from private landlords.


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How does the scheme work?

Warmworks will oversee the delivery of the end-to-end process, ensuring that customers experience a first-class, streamlined service. The graphic below shows the steps that will be involved in the project.

Customer journey

Step 1:

Warmworks receives your details.

Step 2:

An in-home survey is carried out at a time agreed with you

Step 3:

We agree what will be done in the home, and our approved sub-contractor carries out the work

Step 4:

We carry out an independent inspection of the work done, and a customer satisfaction survey is completed

Step 5:

Where required, we complete a full annual service 12 months later

How can I find out if I qualify for help?

If you are interested in finding out more about HEES: ABS, you can Click Here or contact our team in Kirkwall on 01856 881 513 or Freephone 0800 011 6189.

You can also visit Warmworks’ office in Kirkwall at the following address, you don’t need an appointment: 2 West Tankerness Lane, Kirkwall, KW15 1AL.

How long will it take for work to be completed?

This will depend on what work needs to be done. Some of the bigger scale work can take longer, but we will always try to make sure that any work that is required is completed as efficiently and carefully as possible.

Accredited local installation partners

Every member of Warmworks’ supply chain for this project will be held to our extremely high standards in terms of the quality of work they deliver. We use registered companies based in Orkney that we have been working with for more than six years.

This is consistently monitored by a dedicated performance management system and our in-house team provides daily support to all sub-contractors in order to ensure customers receive a first-class service.

How can I get more information?

If you are interested in finding out more about HEES: ABS, Click Here to contact our local team or you can contact us on 01856 881513 or Freephone 0800 011 6189.

Project Summary Report

Project Summary Report
Energy Efficient Scotland: Area-Based Scheme in Orkney 2021/22

Annual Report
Energy Efficient Scotland: Area Based Scheme in Orkney 2022/23

Customer stories

Mrs L

Mrs L heard about the EES:ABS from one of her neighbours, and wanted to get in touch because she was spending most of her income on heating.

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Mr W

Mr W read about the support available through the Energy Efficient Scotland: Area-Based Scheme in Orkney online.

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Mrs B

Mrs B found out about the Energy Efficient Scotland: Area­-Based Scheme after receiving a leaflet through the post about it. She had also heard about the scheme from some friends in Orkney who had applied and recommended getting in touch.

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Mr H

Mr H found out about the support available through the Energy Efficient Scotland: Area-Based Scheme (EES:ABS) in Orkney through the local newspaper. He wanted to apply as he knew that he needed insulation to keep the heat in his home.

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