The Home Upgrade Grant Phase 2 (HUG2) is a UK Government-funded scheme that provides funding to local authorities to make energy efficiency improvements in people’s homes. It aims to help households manage fuel bills, make homes warmer and more comfortable, lower carbon emissions, and create green jobs.
Warmworks is the Managing Agent of the HUG2 scheme, working on behalf of the Greater South East Net Zero Hub to support local authorities across the region. This builds on the work we have previously carried out on behalf of the Hub under the Sustainable Warmth scheme.
Our job under HUG2 is to work closely with the Greater South East Net Zero Hub and individual local authorities to identify people who might qualify for the scheme and then provide an end to end service from the point of referral through to installation and inspection. Find out more about us here.
Our team will provide all the information that is needed when you get in touch with us. We aim to make the process as smooth as possible, from the initial assessment through to the installation and inspection. We know every customer’s home and circumstances are different, that is why our team is on hand to provide help and support every step of the way. We are committed to providing an inclusive service and we understand that customers are often in need of extra support – our service has been specifically designed to provide this wherever we can.
Below we have outlined what a typical customer journey through this scheme might look like.
It couldn’t have gone any better, it really couldn’t have. The guys were on time in the morning, they and they were friendly. They did a much better job than I had anticipated in any fashion, and also cleaned up after themselves. All I had to do was sit back and put the heating on and enjoy the heat!Mr L, Glasgow
I’m looking forward to having a winter – the first in many years – where I don’t stress out about the fact that I am freezing in most of the house.Mr N, Cupar, Fife
Being able to have a bath without having to wait for an immersion tank to heat up is just bliss! For the first time in a long time, I slept for a solid six hours. It is so lovely to have running hot water and heating which comes on automatically depending on the setting of the thermostat which I can control. I no longer dread the winters!Mrs F, Glasgow
There is a big, noticeable improvement with my home being warmer. I have more peace of mind that the heating system which was installed is the best and most efficient green energy heating system available. I now have constant hot water, which is something I did not have before.Mr B, Kippen, Stirlingshire
The installation was tremendous. It was absolutely spot on. It was only one day. They arrived early in the morning and got the job done that day. You wouldn’t have even known they were in the house apart from the fact there was a new heating system. It was great, it was honestly perfect.Mrs A, Thurso, Highlands
This changed my life. My boiler was broken, and to give you an example, I was being charged £1.50 an hour for my old boiler, I am now averaging £3.35 a day with the new system. My flat is now constantly warm and very comfortable, and I have hot water on tap.Mrs E, Glasgow
It’s definitely had an impact on my wellbeing, as I worry less about the high bills. At least I am now warm and comfortable. Before, I was either cold or I was roasting.Mrs H, Perth
It’s a very good system and my heating bills certainly aren’t as expensive. The house is so much warmer. It’s definitely given me a lot more peace of mind, and I’m a lot happier.Mrs S, Girvan