Renewable heat project
    in Dumfries and Galloway

    Learn more
    Customer smiling, adjusting heating system

    What is the Renewable Heat Project in Dumfries & Galloway?

    Dumfries and Galloway Housing Partnership (DGHP) has been awarded funding from the Scottish Government to install a range of energy-saving improvements in homes in Dumfries and Galloway. Warmworks is working alongside DGHP to deliver the project.

    These improvements include a solar PV system (which generates energy from the sun), an air source heat pump (which is a renewable form of heating) and battery storage technology (to store any low-cost electricity that is generated).

    The project is aiming to make fuel bills for tenants more manageable, increase the amount of energy that can be stored from renewable sources and also make homes more environmentally friendly, cutting carbon emissions and contributing to a sustainable future for Scotland.

    Warmworks is the Managing Agent of this project.

    About Dumfries and Galloway Housing Partnership

    DGHP is registered with the Scottish Housing Regulator and is the second largest Registered Social Landlord (RSL) in Scotland. Also a registered charity, DGHP was established in 2003 after a transfer of homes from the local authority. Since then, DGHP has diversified and, as well as core landlord functions, is involved in new house building, regeneration, factoring and supporting people services.

    DGHP currently owns more than 10,300 homes in Dumfries and Galloway and has more than 100 mid-market rent properties.

    How does the process work?

    Warmworks will oversee the delivery of the end-to-end process, ensuring that customers experience a first-class, streamlined service. The graphic below shows the steps that are involved in the project.

     

    Customer journey

    Step 1:

    Warmworks receives your details.

    Step 2:

    An in-home survey is carried out at a time agreed with you

    Step 3:

    We agree what will be done in the home, and our approved sub-contractor carries out the work

    Step 4:

    We carry out an independent inspection of the work done, and a customer satisfaction survey is completed

    Step 5:

    Where required, we complete a full annual service 12 months later

    How are customers identified?

    The project is not led by applications and householders are not expected to apply. The project targets properties owned by DGHP that are identified as potentially eligible to receive these energy-saving improvements.

    Accredited installation partners

    Every member of Warmworks’ supply chain for this project will be held to our extremely high standards in terms of the quality of work they deliver.

    This is consistently monitored by a dedicated performance management system and our in-house team provides daily support to all sub-contractors in order to ensure customers receive a first-class service.

    How can I get in touch about the Renewable Heat Project in Dumfries and Galloway? 

    If you live in a home owned by DGHP and would like more information on this project, you can email renewableheat_DG@warmworks.co.uk