Privacy Policy

    Warmworks Scotland LLP Privacy Policy

    Your privacy is very important to Warmworks Scotland LLP (known hereafter as Warmworks). Below we have outlined our Privacy Policy as it relates to the information collected by our website.  To view our Cookie Policy, click here.

    What information do we collect from you?

    We collect some personally identifiable information from users of our website.

    Examples of personally identifiable information may include, but are not restricted to, your name and/or email address. We will only collect this information from you if you voluntarily submit it, and unless you request otherwise, we will not share it with a third party nor will we sell, rent, license or trade your personal information unless you give us permission to do so.

    Why do we collect this information?

    We collect personally identifiable information from you only when you voluntarily submit it via the contact form or the Communities Newsletter sign-up form. When you submit information via these methods, we need that information to process/fulfil those requests.

    Who might we share this information with?

    We do not share the information collected on this website with any third party unless you give us permission to do so.

    For existing customers, if you are contacting us about the project or scheme in which you are involved, any information shared with us via our website will be treated in line with the privacy policy of the project or scheme you are contacting us about.

    What do we do with this information?

    There are two areas where we collect personally identifiable information via our website; our contact form and the sign-up form for our Communities Newsletter.

    If you sign up to receive our Communities Newsletter, we use a mailing platform to send you the following:

    • Communities Newsletter
    • Annual Report / Customer Stories – this is often included in the Communities Newsletter but may be sent separately at times

    For existing customers, if you are contacting us about the project or scheme in which you are involved, any information shared with us via our website will be treated in line with the privacy policy of the project or scheme you are contacting us about.

    For members of the general public who contact us via the contact form on our website, your information will be used to respond to your request.

    How long do we keep hold of your information?

    For existing customers, if you are contacting us about the project or scheme in which you are involved, any information shared with us via our website will be treated in line with the privacy policy of the project or scheme you are contacting us about.

    For members of the general public, your information will be deleted after a period of three months.

    The personal information that is gathered for the purposes of sending you the Communities Newsletter, annual report and customer stories is retained in order to provide you with this ongoing service and we will review it regularly to ensure it is always up to date.

    How can I access the information you hold about me?

    Under data protection law, you have rights including:

    • Your right of access – You have the right to ask us for copies of your personal information.
    • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
    • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
    • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
    • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
    • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

    You are not required to pay any charge for exercising your rights. If you make a request, we will, other than in exceptional circumstances, respond to you within one month.

    However, in some cases we will be unable to fulfil your request. If that is the case, we will respond to you in full with the reasons why and direct you to the appropriate organisation that will be able to respond to your request.

    To exercise your rights, you can contact our Data Protection Officer at any time.  There are a number of ways you can do this:

    Send a letter addressed to the Data Protection Officer to:

    Warmworks Scotland
    1 Carmichael Place
    Edinburgh, EH6 5PH

    Or email the Data Protection Officer on: dpo@warmworks.co.uk

    Complaints

    We seek to resolve all complaints about how we handle personal information, but you also have the right to lodge a complaint with the Information Commissioner’s Office, whose contact details are as follows:

    Information Commissioner’s Office
    Wycliffe House Water Lane
    Wilmslow
    Cheshire
    SK9 5AF

    Telephone: 0303 123 1113

    Website: https://ico.org.uk/global/contact-us/contact-us-public/ 

     

    Please note this Privacy Policy only applies to information collected by our website. We are not responsible for the privacy of any information you reveal or post on any of the social media channels we use to promote Warmworks, including but not limited to Facebook, Instagram, X or LinkedIn.

    We may amend this privacy policy from time to time and will post any changes within this section of our website, so please refer to it regularly for any changes. Last updated: 08/07/2024