What information do we collect from you?
We collect some personally identifiable information from users of our website.
An example of personally identifiable information may include, but not be restricted to, your name, and email address. We will only collect this information from you however, if you voluntarily submit it and unless you request otherwise, we will not share it with a third party nor will we sell, rent, license or trade your personal information unless you give us permission to do so.
Why do we collect this information?
We collect personally identifiable information from you only when you voluntarily submit either the contact form or the Communities Newsletter form. When you consent to submit those forms, we need that information to process/fulfil those requests.
Who we might share this information with?
We do not share the information collected on this website with any third party unless you give us permission to do so.
For existing customers who contact us about their specific case, we may share this information as necessary to carry out the Warmer Homes Scotland contract with you. This, however, will have also been explained when initially referred to Warmworks.
What do we do with this information?
There are two areas where we collect personally identifiable information: our contact form and the sign-up form for our Communities Newsletter.
If you sign up to receive our Communities Newsletter, we use a mailing platform to send you the following:
- Communities Newsletter
- Annual Report / Customer Stories – this is often included in the Communities Newsletter but may be sent separately at times
For existing customers who contact us via the contact form on our website, your information will be used for the purpose of carrying out the Warmer Homes Scotland contract with you.
For members of the general public who contact us via the contact form on our website, your information will be used to respond to your request.
How long do we keep hold of your information?
For existing customers, your information will be stored until the Warmer Homes Scotland contract comes to an end. Please note, this is the overall contract and not when the work is completed in your home.
For members of the general public, your information will be deleted after a period of three months.
The personal information that is gathered for the purposes of sending you the Communities Newsletter, annual report and customer stories is kept for two years. After that, we will seek fresh consent.
How can I access the information you hold about me?
You have the right to access, correct, delete, restrict and port the information we hold on you.
However, in some cases we will be unable to fulfil your request. If that is the case, we will respond to you in full with the reasons why and direct you to the appropriate organisation that will be able to respond to your request.
To exercise your rights, you can contact our Data Protection Officer at any time. There are a number of ways you can do this:
Send a letter addressed to the Data Protection Officer to:
1 Carmichael Place
Edinburgh, EH6 5PH
Or email the Data Protection Officer on: email@example.com
We seek to resolve directly all complaints about how we handle personal information, but you also have the right to lodge a complaint with the Information Commissioner’s Office, whose contact details are as follows:
Information Commissioner’s Office
Wycliffe House Water Lane
Telephone – 0303 123 1113 (local rate) or 01625 545 745
Website – https://ico.org.uk/concerns