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Customer smiling, adjusting heating system

Warmer Homes Scotland is the Scottish Government’s national fuel poverty scheme. As the Managing Agent of the scheme, Warmworks manages the end-to-end process for our customers, from an initial survey that looks at the energy efficiency improvements they could benefit from, through to the installation of these improvements, and a final independent inspection that makes sure they meet our quality and safety standards.

The scheme provides grants for insulation, efficient heating and renewable technologies in the homes of households who are struggling with the cost of high energy bills, making homes more affordable to heat.

Since the first phase of the scheme was launched, Warmworks and our network of supply chain partners have helped more than 35,000 homes and families across Scotland to manage their energy costs and live warmer, happier and healthier lives.

Warmworks has been appointed as the Managing Agent of the second phase of the scheme, launched in October 2023. This new phase of the scheme takes a whole house approach to the installation of energy efficiency improvements, with a greater focus on zero emissions heating systems, like heat pumps and electric heating.

How does the Warmer Homes Scotland scheme work?

After receiving an application to the Warmer Homes Scotland scheme from Home Energy Scotland, Warmworks manages the whole process, from the moment of referral through to the installation of energy efficiency improvements and an independent quality inspection.

We are committed to providing an inclusive service and we understand that our customers are often in need of extra support – our service has been specifically designed to try and provide that wherever we can.

Below, we have outlined what the typical process might look like for a customer who applies to the Warmer Homes Scotland scheme.

Customer journey

Step 1:

Referral received from Home Energy Scotland

Step 2:

Property Assessment appointment is confirmed

Step 3:

Property Assessment is carried out

Step 4:

Recommendations Report is provided to customer

Step 5:

Offer is made, discussed and accepted

Step 6:

Cooling off period

Step 7:

Installation is designed, planned and carried out

Step 8:

Quality inspection visit is carried out

Step 9:

Customer satisfaction survey and post-installation support is provided

Step 10:

Annual service visit is made (if applicable)

How has the Warmer Homes Scotland scheme helped people so far?

The Warmer Homes Scotland scheme has already helped more than 35,000 homes and families across Scotland to manage their energy costs and live warmer, happier and healthier lives.

In our Customer Stories booklet, you can hear directly from people the scheme has helped, about how it has benefitted them.


Common questions

Who are Warmworks?

Formed in 2015, Warmworks is a joint venture partnership between three organisations with considerable experience and understanding of our industry and the customers we serve. These organisations are Energy Saving Trust, Everwarm and Changeworks. We are committed to providing affordable warmth to homes, families and communities across the country.

What does Warmworks do?

We deliver a range of contracts across the country, from the Orkney Islands to South East England, aimed at helping people to manage their energy costs by improving the energy efficiency of their home. We are also the Managing Agent of the Scottish Government’s national fuel poverty scheme, Warmer Homes Scotland. Since the scheme was launched in 2015, we have supported more than 35,000 people across Scotland to stay warm in their home, save against their energy bills and make their home more energy efficient. For information about all the contracts and projects we manage, visit the Our Work page of our website.  

Warmworks is a Managing Agent – what does this mean?

We are the Managing Agent for most of the projects we deliver.  This means we oversee the installation of heating, energy efficiency and insulation work in our customers’ homes, from the initial survey where we’ll discuss the measures that could be installed, right through to a final inspection to make sure everything meets our rigorous safety and quality standards.

How does Warmworks help communities?

We recognise that we have a role in supporting the communities in which we work and live. This has meant working to create jobs and training opportunities, supporting communities with approaches tailored to their needs, and leaving a real, lasting legacy. Since we were founded in 2015, we have supported the creation of more than 150 apprenticeships in our supply chain, more than 700 jobs, and over 3,000 training opportunities. For more information about how we support local communities, visit the Our communities page of our website.

What is Warmworks’ supply chain?

We manage a network of registered and accredited sub-contractors, known as our supply chain, who help us provide a first-class service to our customers.  Each sub-contractor is continually assessed by a specially designed performance management system. The aim of this is to help reassure our customers that they will receive high quality workmanship, that the people carrying out work in their home are professional and trustworthy, and that our sub-contractors are able to deal with any questions or concerns. 

What is Warmworks’ inclusive service commitment?

We are dedicated to providing an inclusive service that takes account of our customers’ individual needs.  We understand that some of our customers will often need extra support. Our service has been specifically designed to allow us to meet these needs wherever we can.

How can I find out about opportunities to join the Warmworks team?

You can find information about our current vacancies by clicking the Join our team link at the top of this page.

How can I get in touch with Warmworks?

You can get in touch with us by calling 0800 011 6189 or by emailing enquiries@warmworks.co.uk If you have an enquiry about one of our projects, you can find details of how to get in touch at the bottom of each project page listed under the Our work section of our website.

How can I find out if I’m eligible for the scheme?

You can check if you are eligible for support through the scheme by contacting Home Energy Scotland on 0808 808 2282, or by completing the contact form through Home Energy Scotland’s website here.

Referrals from Home Energy Scotland are then passed to Warmworks, and we then manage the rest of the process, from the initial survey of your home to see what work needs to be done, through to appointing a registered installer to carry out the work, and then to arranging an inspection that makes sure everything has been installed correctly and safely.

Social benefits of the Warmer Homes Scotland scheme

In November 2021, we published a report from leading social impact researchers Social Value Lab that examined the wider social benefits created by the Warmer Homes Scotland scheme.

For the first time, the report details how schemes like WHS are actively helping to improve the physical and mental health of our customers, as well as creating economic opportunities for small businesses and developing skills in a diverse supply chain of registered installers. The report also shows how Warmworks’ delivery of the scheme is creating positive impacts across many different levels of society. This starts with the customer in the home and goes on to benefit the local businesses delivering the scheme, the NHS and all the way up to the Scottish Government.

View Report

Warmer Homes Scotland Annual Reports

Warmer Homes Scotland
Annual Report 2022/23

Warmer Homes Scotland
Annual Report 2021/22

Warmer Homes Scotland
Annual Report 2020/21

Warmer Homes Scotland
Annual Report 2019/20

Warmer Homes Scotland
Annual Report 2018/19

Warmer Homes Scotland
Annual Report 2017/18

Customer stories

Mr B

Mr B had heard of the Warmer Homes Scotland scheme through TV adverts, and decided to do some internet research to find out what help was available.

Read more >

Mrs A

Mrs A had an old heating system that didn’t properly heat her home, and she found that her inefficient heating system was becoming too expensive to run.

Read more >

Mrs F

Mrs F wanted to apply to Warmer Homes Scotland as she was struggling to keep her home heated and access hot water.

Read more >

It couldn’t have gone any better, it really couldn’t have. The guys were on time in the morning, they and they were friendly. They did a much better job than I had anticipated in any fashion, and also cleaned up after themselves. All I had to do was sit back and put the heating on and enjoy the heat!

Mr L, Glasgow

I’m looking forward to having a winter – the first in many years – where I don’t stress out about the fact that I am freezing in most of the house.

Mr N, Cupar, Fife

Being able to have a bath without having to wait for an immersion tank to heat up is just bliss!  For the first time in a long time, I slept for a solid six hours. It is so lovely to have running hot water and heating which comes on automatically depending on the setting of the thermostat which I can control.  I no longer dread the winters!

Mrs F, Glasgow

There is a big, noticeable improvement with my home being warmer. I have more peace of mind that the heating system which was installed is the best and most efficient green energy heating system available. I now have constant hot water, which is something I did not have before.

Mr B, Kippen, Stirlingshire

The installation was tremendous. It was absolutely spot on. It was only one day. They arrived early in the morning and got the job done that day. You wouldn’t have even known they were in the house apart from the fact there was a new heating system. It was great, it was honestly perfect.

Mrs A, Thurso, Highlands

This changed my life. My boiler was broken, and to give you an example, I was being charged £1.50 an hour for my old boiler, I am now averaging £3.35 a day with the new system. My flat is now constantly warm and very comfortable, and I have hot water on tap.

Mrs E, Glasgow

It’s definitely had an impact on my wellbeing, as I worry less about the high bills. At least I am now warm and comfortable. Before, I was either cold or I was roasting.

Mrs H, Perth

It’s a very good system and my heating bills certainly aren’t as expensive. The house is so much warmer. It’s definitely given me a lot more peace of mind, and I’m a lot happier.

Mrs S, Girvan