Mr B had heard of the Warmer Homes Scotland scheme through TV adverts, and decided to do some internet research to find out what help was available.Read more >
Warmer Homes Scotland is the Scottish Government’s national fuel poverty scheme. As the Managing Agent of the scheme, Warmworks manages the end-to-end process for our customers, from an initial survey that looks at the energy efficiency improvements they could benefit from, through to the installation of these improvements, and a final independent inspection that makes sure they meet our quality and safety standards.
The scheme provides grants for insulation, efficient heating and renewable technologies in the homes of households who are struggling with the cost of high energy bills, making homes more affordable to heat.
Since the first phase of the scheme was launched, Warmworks and our network of supply chain partners have helped more than 35,000 homes and families across Scotland to manage their energy costs and live warmer, happier and healthier lives.
Warmworks has been appointed as the Managing Agent of the second phase of the scheme, launched in October 2023. This new phase of the scheme takes a whole house approach to the installation of energy efficiency improvements, with a greater focus on zero emissions heating systems, like heat pumps and electric heating.
After receiving an application to the Warmer Homes Scotland scheme from Home Energy Scotland, Warmworks manages the whole process, from the moment of referral through to the installation of energy efficiency improvements and an independent quality inspection.
We are committed to providing an inclusive service and we understand that our customers are often in need of extra support – our service has been specifically designed to try and provide that wherever we can.
Below, we have outlined what the typical process might look like for a customer who applies to the Warmer Homes Scotland scheme.
The Warmer Homes Scotland scheme has already helped more than 35,000 homes and families across Scotland to manage their energy costs and live warmer, happier and healthier lives.
In our Customer Stories booklet, you can hear directly from people the scheme has helped, about how it has benefitted them.Download
Formed in 2015, Warmworks is a joint venture partnership between three organisations with considerable experience and understanding of our industry and the customers we serve. These organisations are Energy Saving Trust, Everwarm and Changeworks. We are committed to providing affordable warmth to homes, families and communities across the country.
We deliver a range of contracts across the country, from the Orkney Islands to South East England, aimed at helping people to manage their energy costs by improving the energy efficiency of their home. We are also the Managing Agent of the Scottish Government’s national fuel poverty scheme, Warmer Homes Scotland. Since the scheme was launched in 2015, we have supported more than 35,000 people across Scotland to stay warm in their home, save against their energy bills and make their home more energy efficient. For information about all the contracts and projects we manage, visit the Our Work page of our website.
We are the Managing Agent for most of the projects we deliver. This means we oversee the installation of heating, energy efficiency and insulation work in our customers’ homes, from the initial survey where we’ll discuss the measures that could be installed, right through to a final inspection to make sure everything meets our rigorous safety and quality standards.
We recognise that we have a role in supporting the communities in which we work and live. This has meant working to create jobs and training opportunities, supporting communities with approaches tailored to their needs, and leaving a real, lasting legacy. Since we were founded in 2015, we have supported the creation of more than 150 apprenticeships in our supply chain, more than 700 jobs, and over 3,000 training opportunities. For more information about how we support local communities, visit the Our communities page of our website.
We manage a network of more than 20 registered and accredited sub-contractors, known as our supply chain, who help us provide a first-class service to our customers. Each sub-contractor is continually assessed by a specially designed performance management system. The aim of this is to help reassure our customers that they will receive high quality workmanship, that the people carrying out work in their home are professional and trustworthy, and that our sub-contractors are able to deal with any questions or concerns.
We are dedicated to providing an inclusive service that takes account of our customers’ individual needs. We understand that some of our customers will often need extra support. Our service has been specifically designed to allow us to meet these needs wherever we can.
You can find information about our current vacancies by clicking the Join our team link at the top of this page.
It couldn’t have gone any better, it really couldn’t have. The guys were on time in the morning, they and they were friendly. They did a much better job than I had anticipated in any fashion, and also cleaned up after themselves. All I had to do was sit back and put the heating on and enjoy the heat!Mr L, Glasgow
I’m looking forward to having a winter – the first in many years – where I don’t stress out about the fact that I am freezing in most of the house.Mr N, Cupar, Fife
Being able to have a bath without having to wait for an immersion tank to heat up is just bliss! For the first time in a long time, I slept for a solid six hours. It is so lovely to have running hot water and heating which comes on automatically depending on the setting of the thermostat which I can control. I no longer dread the winters!Mrs F, Glasgow
There is a big, noticeable improvement with my home being warmer. I have more peace of mind that the heating system which was installed is the best and most efficient green energy heating system available. I now have constant hot water, which is something I did not have before.Mr B, Kippen, Stirlingshire
The installation was tremendous. It was absolutely spot on. It was only one day. They arrived early in the morning and got the job done that day. You wouldn’t have even known they were in the house apart from the fact there was a new heating system. It was great, it was honestly perfect.Mrs A, Thurso, Highlands
This changed my life. My boiler was broken, and to give you an example, I was being charged £1.50 an hour for my old boiler, I am now averaging £3.35 a day with the new system. My flat is now constantly warm and very comfortable, and I have hot water on tap.Mrs E, Glasgow
It’s definitely had an impact on my wellbeing, as I worry less about the high bills. At least I am now warm and comfortable. Before, I was either cold or I was roasting.Mrs H, Perth
It’s a very good system and my heating bills certainly aren’t as expensive. The house is so much warmer. It’s definitely given me a lot more peace of mind, and I’m a lot happier.Mrs S, Girvan