Mr B
Mr B had heard of the Warmer Homes Scotland scheme through TV adverts, and decided to do some internet research to find out what help was available.
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Warmer Homes Scotland is the Scottish Government’s national fuel poverty scheme. As the Managing Agent of the scheme, Warmworks manages the end-to-end process for our customers, from an initial survey that looks at the energy efficiency improvements they could benefit from, through to the installation of these improvements, and a final independent inspection that makes sure they meet our quality and safety standards.
The scheme provides grants for insulation, efficient heating and renewable technologies in the homes of households who are struggling with the cost of high energy bills, making homes more affordable to heat.
Since the first phase of the scheme was launched, Warmworks and our network of supply chain partners have helped almost 45,000 homes and families across Scotland to manage their energy costs and live warmer, happier and healthier lives.
Warmworks has been appointed as the Managing Agent of the second phase of the scheme, launched in October 2023. This new phase of the scheme takes a whole house approach to the installation of energy efficiency improvements, with a greater focus on zero emissions heating systems, like heat pumps and electric heating.
After receiving an application to the Warmer Homes Scotland scheme from Home Energy Scotland, Warmworks manages the whole process, from the moment of referral through to the installation of energy efficiency improvements and an independent quality inspection.
We are committed to providing an inclusive service and we understand that our customers are often in need of extra support – our service has been specifically designed to try and provide that wherever we can.
Below, we have outlined what the typical process might look like for a customer who applies to the scheme.
The Warmer Homes Scotland scheme has already helped almost 45,000 homes and families across Scotland to manage their energy costs and live warmer, happier and healthier lives.
In our Customer Stories booklet, you can hear directly from people the scheme has helped, about how it has benefitted them.
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Formed in 2015, Warmworks is a joint venture partnership between three organisations with considerable experience and understanding of our industry and the customers we serve. These organisations are Energy Saving Trust, Everwarm and Changeworks. We are committed to providing affordable warmth to homes, families and communities across the country.
We deliver a range of contracts across the country, from the Orkney Islands to South East England, aimed at helping people to manage their energy costs by improving the energy efficiency of their home. We are also the Managing Agent of the Scottish Government’s national fuel poverty scheme, Warmer Homes Scotland. Since the scheme was launched in 2015, we have supported more than 35,000 people across Scotland to stay warm in their home, save against their energy bills and make their home more energy efficient. For information about all the contracts and projects we manage, visit the Our Work page of our website.
We are the Managing Agent for most of the projects we deliver. This means we oversee the installation of heating, energy efficiency and insulation work in our customers’ homes, from the initial survey where we’ll discuss the measures that could be installed, right through to a final inspection to make sure everything meets our rigorous safety and quality standards.
We recognise that we have a role in supporting the communities in which we work and live. This has meant working to create jobs and training opportunities, supporting communities with approaches tailored to their needs, and leaving a real, lasting legacy. Since we were founded in 2015, we have supported the creation of more than 150 apprenticeships in our supply chain, more than 700 jobs, and over 3,000 training opportunities. For more information about how we support local communities, visit the Our communities page of our website.
We manage a network of registered and accredited sub-contractors, known as our supply chain, who help us provide a first-class service to our customers. Each sub-contractor is continually assessed by a specially designed performance management system. The aim of this is to help reassure our customers that they will receive high quality workmanship, that the people carrying out work in their home are professional and trustworthy, and that our sub-contractors are able to deal with any questions or concerns.
Our customers are at the centre of everything we do, and our customer promise outlines the level of service they can expect from us.
You can find information about our current vacancies by clicking the Join our team link at the top of this page.
You can get in touch with us by calling 0800 011 6189 or by emailing enquiries@warmworks.co.uk If you have an enquiry about one of our projects, you can find details of how to get in touch at the bottom of each project page listed under the Our work section of our website.
You can check if you are eligible for support through the scheme by contacting Home Energy Scotland on 0808 808 2282, or by completing the contact form through Home Energy Scotland’s website here.
Referrals from Home Energy Scotland are then passed to Warmworks, and we then manage the rest of the process, from the initial survey of your home to see what work needs to be done, through to appointing a registered installer to carry out the work, and then to arranging an inspection that makes sure everything has been installed correctly and safely.
In November 2021, we published a report from leading social impact researchers Social Value Lab that examined the wider social benefits created by the Warmer Homes Scotland scheme.
For the first time, the report details how schemes like WHS are actively helping to improve the physical and mental health of our customers, as well as creating economic opportunities for small businesses and developing skills in a diverse supply chain of registered installers. The report also shows how Warmworks’ delivery of the scheme is creating positive impacts across many different levels of society. This starts with the customer in the home and goes on to benefit the local businesses delivering the scheme, the NHS and all the way up to the Scottish Government.
Mr B had heard of the Warmer Homes Scotland scheme through TV adverts, and decided to do some internet research to find out what help was available.
Read more >Mrs A had an old heating system that didn’t properly heat her home, and she found that her inefficient heating system was becoming too expensive to run.
Read more >Mrs F wanted to apply to Warmer Homes Scotland as she was struggling to keep her home heated and access hot water.
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