Helping to warm homes in the Scottish Borders

Warm Homes
Project in the
Scottish Borders

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Warmworks has received funding from Affordable Warmth Solutions’ Warm Homes Fund to install energy-saving improvements in just under 150 homes in the Scottish Borders, in partnership with three local housing associations: Waverley, Eildon and Berwickshire. The project will install air source heat pumps, which are a renewable form of domestic heating technology, alongside robotically applied underfloor insulation, using Q-Bot technology.

What is the aim of this project?

The project aims to make homes warmer and more energy efficient over the longer term, as well as reducing householders’ reliance on fossil fuels and traditional sources of heat. The project will also provide valuable insights into how this technology can be used effectively as we move towards lower carbon technologies for heating homes.

Warmworks is working alongside three housing associations to deliver the project, each of whom will identify properties within their housing stock to be upgraded. An overview of each housing association has been provided below.

Partners

Waverley Housing is a Registered Social Landlord operating throughout the central Scottish Borders.

Berwickshire Housing Association builds and manages homes to rent to suit a range of lifestyles, personal needs and family sizes that people can afford.

The Eildon Group is based in the Scottish Borders and made up of parent company Eildon Housing Association Ltd, and Eildon Enterprise Ltd. Eildon Group provides housing, care and support services to people right across the Scottish Borders region.

How does the project work?

Warmworks will oversee the delivery of the end-to-end process, ensuring that customers experience a first-class, streamlined service. Every member of Warmworks’ supply chain for this project will be held to our extremely high standards in terms of the quality of work they deliver. This is consistently monitored by a dedicated performance management system and our in-house team provides daily support to all sub-contractors in order to ensure customers receive a first-class service.

How are participants selected?

The project will not be led by applications and householders will not be expected to apply.  The project will target properties owned by each housing association and that have been specifically identified as potentially suitable for this project. The project is expected to last about a year.

How can I get in touch about the Warm Homes Project in the Scottish Borders?

If you live in the Scottish Borders, in a home managed by one of the housing associations involved in this project, you can contact us on  whp_enquiries@warmworks.co.uk for more information.

Customer journey

Step 1:

Warmworks receives your details.

Step 2:

An in-home survey is carried out at a time agreed with you

Step 3:

We agree what will be done in the home, and our approved sub-contractor carries out the work

Step 4:

We carry out an independent inspection of the work done, and a customer satisfaction survey is completed

Step 5:

Where required, we complete a full annual service 12 months later

Being able to have a bath without having to wait for an immersion tank to heat up is just bliss!  For the first time in a long time, I slept for a solid six hours. It is so lovely to have running hot water and heating which comes on automatically depending on the setting of the thermostat which I can control.  I no longer dread the winters!

Mrs F, Glasgow

There is a big, noticeable improvement with my home being warmer. I have more peace of mind that the heating system which was installed is the best and most efficient green energy heating system available. I now have constant hot water, which is something I did not have before.

Mr B, Kippen, Stirlingshire

I’m looking forward to having a winter – the first in many years – where I don’t stress out about the fact that I am freezing in most of the house.

Mr N, Cupar, Fife

It couldn’t have gone any better, it really couldn’t have. The guys were on time in the morning, they and they were friendly. They did a much better job than I had anticipated in any fashion, and also cleaned up after themselves. All I had to do was sit back and put the heating on and enjoy the heat!

Mr L, Glasgow