Electrification
of heat demonstration project

Learn more

What is the Electrification of Heat Demonstration Project?

Warmworks has been awarded funding from the Department for Business, Energy and Industrial Strategy (BEIS) to deliver the Electrification of Heat Demonstration Project to householders in South East Scotland.

The project will install a range of different heat pumps, which are a renewable form of domestic heating technology, in around 250 homes across the region. The majority of those homes will be privately owned and on the gas grid. The cost of the heat pump and installation is fully covered through funding from BEIS.

The project aims to make homes warmer and more energy efficient over the longer term, as well as reducing householders’ reliance on fossil fuels and traditional sources of heat. It is also intended to provide the UK Government with a greater understanding of the motivators behind householders installing heat pumps, the barriers they face in doing so and how a large-scale rollout of heat pumps might work in the future.

Who is involved in delivering the project?

There are three separate project areas in different parts of the UK, each managed by different companies.

Warmworks is the chosen delivery partner in South East Scotland.

Changeworks, a leading environmental charity based in Edinburgh, led a programme of activity to find applicants for the project.

How does the project work?

Warmworks is working closely with a range of partners to deliver the project and will oversee the delivery of the end-to-end process, ensuring that customers experience a first-class, streamlined service. The graphic below shows the steps that are involved in the project.

Customer journey

Step 1:

Warmworks receives your details.

Step 2:

An in-home survey is carried out at a time agreed with you

Step 3:

We agree what will be done in the home, and our approved sub-contractor carries out the work

Step 4:

We carry out an independent inspection of the work done, and a customer satisfaction survey is completed

Step 5:

Where required, we complete a full annual service 12 months later

Accredited installation partners

Every member of Warmworks’ supply chain for this project will be held to our extremely high standards in terms of the quality of work they deliver.

This is consistently monitored by a dedicated performance management system and our in-house team provides daily support to all sub-contractors in order to ensure customers receive a first-class service.

How can I get in touch about the Electrification of Heat Demonstration Project?

We are not accepting any new applications at this time. If you are an existing customer and would like to get in touch with us, contact Warmworks on EOH_scotland@warmworks.co.uk

Common questions

Who are Warmworks?

Formed in 2015, Warmworks is a joint venture partnership between three organisations with considerable experience and understanding of our industry and the customers we serve. These organisations are Energy Saving Trust (EST), Everwarm and Changeworks. We are committed to providing affordable warmth to homes, families and communities across the country.

What does Warmworks do?

We deliver a range of contracts across the country, from the Orkney Islands to South East England, aimed at helping people to manage their energy costs by improving the energy efficiency of their home. We are also the Managing Agent of the Scottish Government’s national fuel poverty scheme, Warmer Homes Scotland. Since the scheme was launched in 2015, we have supported more than 27,000 people across Scotland to stay warm in their home, save against their energy bills and make their home more energy efficient. For information about all the contracts and projects we manage, visit the Our Work page of our website.  

Warmworks is a Managing Agent – what does this mean?

We are the Managing Agent for most of the projects we deliver.  This means we oversee the installation of heating, energy efficiency and insulation work in our customers’ homes, from the initial survey where we’ll discuss the measures that could be installed, right through to a final inspection to make sure everything meets our rigorous safety and quality standards.

How does Warmworks help communities?

We recognise that we have a role in supporting the communities in which we work and live. This has meant working to create jobs and training opportunities, supporting communities with approaches tailored to their needs, and leaving a real, lasting legacy. Since we were founded in 2015, we have supported the creation of more than 150 apprenticeships in our supply chain, more than 700 jobs, and over 3,000 training opportunities. For more information about how we support local communities, visit the Our communities page of our website.

What is Warmworks’ supply chain?

We manage a network of more than 20 registered and accredited sub-contractors, known as our supply chain, who help us provide a first-class service to our customers.  Each sub-contractor is continually assessed by a specially designed performance management system. The aim of this is to help reassure our customers that they will receive high quality workmanship, that the people carrying out work in their home are professional and trustworthy, and that our sub-contractors are able to deal with any questions or concerns that might arise. 

What is Warmworks’ inclusive service commitment?

We are dedicated to providing an inclusive service that takes account of our customers’ individual needs.  We understand that some of our customers will often need extra support. Our service has been specifically designed to allow us to meet these needs wherever we can.

How can I find out about opportunities to join the Warmworks team?

You can find information about our current vacancies by clicking the Join our team link at the top of this page.

How can I get in touch with Warmworks?

You can get in touch with us by calling 0800 011 6189 or by emailing enquiries@warmworks.co.uk If you have an enquiry about one of our projects, you can find details of how to get in touch at the bottom of each project page listed under the Our work section of our website.

It couldn’t have gone any better, it really couldn’t have. The guys were on time in the morning, they and they were friendly. They did a much better job than I had anticipated in any fashion, and also cleaned up after themselves. All I had to do was sit back and put the heating on and enjoy the heat!

Mr L, Glasgow

I’m looking forward to having a winter – the first in many years – where I don’t stress out about the fact that I am freezing in most of the house.

Mr N, Cupar, Fife

Being able to have a bath without having to wait for an immersion tank to heat up is just bliss!  For the first time in a long time, I slept for a solid six hours. It is so lovely to have running hot water and heating which comes on automatically depending on the setting of the thermostat which I can control.  I no longer dread the winters!

Mrs F, Glasgow

There is a big, noticeable improvement with my home being warmer. I have more peace of mind that the heating system which was installed is the best and most efficient green energy heating system available. I now have constant hot water, which is something I did not have before.

Mr B, Kippen, Stirlingshire

The installation was tremendous. It was absolutely spot on. It was only one day. They arrived early in the morning and got the job done that day. You wouldn’t have even known they were in the house apart from the fact there was a new heating system. It was great, it was honestly perfect.

Mrs A, Thurso, Highlands

This changed my life. My boiler was broken, and to give you an example, I was being charged £1.50 an hour for my old boiler, I am now averaging £3.35 a day with the new system. My flat is now constantly warm and very comfortable, and I have hot water on tap.

Mrs E, Glasgow

It’s definitely had an impact on my wellbeing, as I worry less about the high bills. At least I am now warm and comfortable. Before, I was either cold or I was roasting.

Mrs H, Perth

It’s a very good system and my heating bills certainly aren’t as expensive. The house is so much warmer. It’s definitely given me a lot more peace of mind, and I’m a lot happier.

Mrs S, Girvan