Sustainable Warmth scheme with
Newcastle City Council

Learn more

What is the Sustainable Warmth scheme with Newcastle City Council? 

Newcastle City Council has contracted Warmworks to deliver energy efficiency improvements to local homes under a project which is known as the Sustainable Warmth scheme.  

The Sustainable Warmth scheme aims to help people in Newcastle who live in energy inefficient properties, and who may be struggling with high energy bills, with the goal of making their home more affordable to heat.   

The project is part of a long-term partnership between Newcastle City Council and Warmworks, which is built upon Newcastle City Council’s ambitions for tackling fuel poverty and delivering on its plan to achieve net zero. 

Who is eligible for the Sustainable Warmth scheme with Newcastle City Council? 

The Sustainable Warmth scheme is targeted at Newcastle City Council residents who:  

  • own their homes or rent from a private landlord
  • have a gross household income of £31,000 per year or less OR live in an eligible area (the scheme is targeted at homes in the most economically deprived areas)
  • live in homes with a low energy rating (as shown on an Energy Performance Certificate (EPC), where the rating is either D/E/F/G) 
  • live in homes with no gas central heating
  • live in a property that is an existing domestic dwelling (new build or self-built homes that have not been previously occupied are not eligible)

 The scheme can fund energy efficiency improvements such as: 

  • wall, loft and floor insulation
  • low carbon heating 
  • solar panels 

Customer journey

Step 1:

Warmworks receives your details

Step 2:

An in-home survey is carried out at a time agreed with you

Step 3:

We agree what will be done in the home, and our approved sub-contractor carries out the work

Step 4:

We carry out an independent inspection of the work done, and a customer satisfaction survey is completed

Step 5:

Where required, we complete a full annual service 12 months later

Using registered and accredited installers  

Warmworks will work with a network of registered and accredited installers to deliver energy efficiency improvements to homes across the region, and these installers will all be local to the area where our work is delivered. The aim is to develop local skills; equipping people for the green jobs of the future as we work towards decarbonising our homes. 

How can I apply for support under the Sustainable Warmth Scheme with Newcastle City Council? 

The Newcastle Sustainable Warmth scheme is only for properties with heating systems that do not run on gas. The application process is now open. For more information and to register your interest in the scheme, please visit Home Upgrade Grant Scheme Application Form ( Please note, the Sustainable Warmth scheme receives its funding from the UK Government’s Home Upgrade Grant (Phase 2).


Who are Warmworks?

Formed in 2015, Warmworks is a joint venture partnership between three organisations with considerable experience and understanding of our industry and the customers we serve. These organisations are Energy Saving Trust, Everwarm and Changeworks. We are committed to providing affordable warmth to homes, families and communities across the country.

What does Warmworks do?

We deliver a range of contracts across the country, from the Orkney Islands to South East England, aimed at helping people to manage their energy costs by improving the energy efficiency of their home. We are also the Managing Agent of the Scottish Government’s national fuel poverty scheme, Warmer Homes Scotland. Since the scheme was launched in 2015, we have supported more than 35,000 people across Scotland to stay warm in their home, save against their energy bills and make their home more energy efficient. For information about all the contracts and projects we manage, visit the Our Work page of our website.  

Warmworks is a Managing Agent – what does this mean?

We are the Managing Agent for most of the projects we deliver.  This means we oversee the installation of heating, energy efficiency and insulation work in our customers’ homes, from the initial survey where we’ll discuss the measures that could be installed, right through to a final inspection to make sure everything meets our rigorous safety and quality standards.

How can I find out about opportunities to join the Warmworks team?

You can find information about our current vacancies by clicking the Join our team link at the top of this page.

How can I get in touch with Warmworks?

You can get in touch with us by calling 0800 011 6189 or by emailing If you have an enquiry about one of our projects, you can find details of how to get in touch at the bottom of each project page listed under the Our work section of our website.

How does Warmworks help communities?

We recognise that we have a role in supporting the communities in which we work and live. This has meant working to create jobs and training opportunities, supporting communities with approaches tailored to their needs, and leaving a real, lasting legacy. Since we were founded in 2015, we have supported the creation of more than 150 apprenticeships in our supply chain, more than 700 jobs, and over 3,000 training opportunities. For more information about how we support local communities, visit the Our communities page of our website.

What is Warmworks’ supply chain?

We manage a network of more than 20 registered and accredited sub-contractors, known as our supply chain, who help us provide a first-class service to our customers.  Each sub-contractor is continually assessed by a specially designed performance management system. The aim of this is to help reassure our customers that they will receive high quality workmanship, that the people carrying out work in their home are professional and trustworthy, and that our sub-contractors are able to deal with any questions or concerns. 

What is Warmworks’ inclusive service commitment?

We are dedicated to providing an inclusive service that takes account of our customers’ individual needs.  We understand that some of our customers will often need extra support. Our service has been specifically designed to allow us to meet these needs wherever we can.