About
Warmworks

Who are we and what do we do?

Warmworks Scotland is a partnership between the
Energy Saving Trust, Everwarm and Changeworks.

Warmworks was formed to deliver the Scottish Government’s flagship national fuel poverty scheme, Warmer Homes Scotland.

The Warmer Homes Scotland scheme was launched on 1st September 2015. It provides insulation, efficient heating and renewable technologies in the homes of households who are struggling with the cost of high energy bills, making homes warmer, more comfortable and more affordable to heat.

About the programmes we run
We manage applications to the Warmer Homes Scotland scheme from Home Energy Scotland (HES). To find out more about this scheme or other schemes that may be available to you, contact HES free on: 0808 808 2282 or visit the website here.

Did you know?
Warmworks will never cold call you or make unexpected visits to your home. If you are unsure whether someone who arrives at your home is from Warmworks, or from one of our registered sub-contractors, contact us on 0808 156 9568 and we will be happy to clarify.

Warmworks brings together three organisations with a huge amount of experience and understanding of this industry and the customers we serve:

Energy Saving Trust

Energy Saving Trust (EST) provides advice and support to more than 90,000 householders a year, more than 50% of whom are in or at risk of fuel poverty. EST manages the Home Energy Scotland network and works closely with the Scottish Government on a large number of key initiatives. www.energysavingtrust.org.uk

Everwarm

One of the fastest growing companies in Scotland and the largest independent energy services provider in the country, achieving customer satisfaction ratings of 96% on installations and advice across central and local Government contracts. www.everwarmgroup.com

Changeworks

A well-established environmental charity and thriving social enterprise, with a strong track record of delivering programmes to customers across Scotland, with particular expertise in managing quality customer experiences in remote rural areas and island communities  www.changeworks.org.uk

What we do

Working in partnership with the Scottish Government, Warmworks is bringing warmth to homes across Scotland; transforming communities and changing the lives of those most in need.

How we do it

As a team, we deliver our service safely, ensuring quality and earning trust. We inspire and motivate our people to deliver a first class customer experience through innovation and care in what we do.

Our Values

At Warmworks we hold our employees to the highest standard and seek to execute our values in all that we do.
Our values are about more than words alone – we live them, we care about them and we lead by example in demonstrating them every day.

Professionalism

We are committed to professionalism because we inspire trust, we show diligence and we keep our promises.

Enthusiasm

We demonstrate our enthusiasm by working with energy, showing warmth and inspiring people.

Innovation

We show innovation through our approach to creativity, being agile in how we work and solving problems.

Teamwork

We are committed to teamwork because we show openness, respect and we work best when we work together.

Care

We care about quality, safety and keeping our customer at the heart of what we do.

Our People

Ross Armstrong

Managing Director

Read Ross' Profile >

Ross is Managing Director for Warmworks Scotland, with end-to-end responsibility for the Warmworks business. Since joining Warmworks as its first employee in April 2015, Ross led the mobilisation and start-up of the business through to its current position as an established and successful enterprise that is continually building on its reputation as a customer-focused, values-driven organisation.

Ross has worked in the energy efficiency arena for more than a decade in a variety of executive leadership roles. He has a diverse range of experience gained from working with both local and central Government, as well as numerous private sector organisations, in successfully delivering more than £2bn of contract revenue for various high profile clients.

Ross graduated from Durham University in 2003 with an MA in Modern History. He is personally committed to tackling fuel poverty and promoting social justice, and has worked as a campaigner on many issues in a personal capacity.

Nicola Mcleod

Operations & Supply Chain Manager

Read Nicola's Profile >

Nicola is the Operations and Supply Chain Manager for Warmworks Scotland, with primary responsibility for the operational delivery of the scheme. Nicola played a pivotal role in the mobilisation of the scheme and in creating a supply chain that is fit for national purpose; providing a first-class customer service and assurance of consistent high quality work across Scotland.

Nicola has a proven track record in managing teams and working with partners to support the delivery of the Scottish Government’s aims in tackling fuel poverty. Nicola also has extensive experience working alongside civil servants on several government employability initiatives.

In her spare time, Nicola is passionate about giving back to the community and is personally involved in numerous charities, including the Sick Kids Friends Foundation and Footprints, a children’s orphanage in Kenya.

Jill Clark

Financial Controller

Read Jill's Profile >

Jill is Financial Controller for Warmworks Scotland, with responsibility for all accounting and finance related activities.  Jill joined the company in August 2016 with just under 20 years’ experience of managing the financial aspects of various small and medium sized enterprises.

Jill graduated from Heriot Watt University in 1997 with a Masters degree in Accounting and Finance and subsequently qualified with the Institute of Chartered Accountants Scotland in 2000.  Jill’s experience spans both industry and private practice with an emphasis on financial reporting, audit, compliance and corporate governance.

In her spare time, Jill enjoys skiing, swimming, and spending time with her family.

Kate Kennedy

HR Manager

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Kate is Warmworks’ HR Manager and has been with the organisation since August 2015.  Kate has a background in the voluntary sector and has more than 15 years’ experience providing HR services at a senior level, within a variety of publicly funded organisations working to make a difference to the lives of people in Scotland.

Having achieved a post-graduate diploma in Human Resource Management from Napier University in 2004, Kate became a chartered member of the Chartered Institute of Personnel and Development (CIPD) in the same year.

Kate is proud to have had the opportunity to contribute towards making Warmworks an excellent place to work and to continue to support managers and their teams to make the most of our capabilities and demonstrate our shared values.

David Steele

Compliance & Quality Manager

Read David's Profile >

David is the Compliance and Quality Manager for Warmworks Scotland, with responsibility for managing the health, safety and wellbeing of our employees, customers, and supply chain.

David joined Warmworks from Scottish Gas in August 2015 where he worked on previous Scottish Government fuel poverty schemes since 2007. David has extensive experience in contract delivery having managed private, local authority and social housing refurbishment projects in Scotland and the North of England for Scottish and British Gas.

David is committed to making sure that our customers are safe and feel cared for while work is being carried out in their homes, and that Warmworks’ employees and supply chain operatives are working in a safe environment.

David is personally committed to equal rights, social justice, green and environmental protection issues, and working to help change the lives of the most vulnerable in society.

Marc Moffat

Commercial Manager

Read Marc's Profile >

Marc is the Commercial Manager for Warmworks Scotland, with responsibility for managing the full range of our commercial activity, contractual relationships and procurement activities. Marc joined Warmworks in August 2015 as the Sub-Contractor Manager where he had responsibility for the daily management of Warmworks’ sub-contractors.

Marc is a proven people manager and is a member of the Chartered Management Institute and the International Association for Contract and Commercial Management. He has worked in the energy efficiency sector for many years in a number of roles, and has extensive experience in contract delivery having worked on previous Scottish Government fuel poverty schemes.

Marc is personally committed to improving the lives of the most vulnerable in society.

Caroline Archbold

Customer Service Manager

Read Caroline's Profile >

Caroline is the Customer Service Manager for Warmworks Scotland, with responsibility for managing all aspects of the customer journey from the moment of referral through to installation and final inspection.

Caroline joined Warmworks in August 2015, undertaking the initial recruitment and training of the customer service team, and overseeing its growth to 19 staff members.

With over 8 years’ experience in management and operational roles, Caroline ensures team members are equipped with the tools and training needed to excel in their duties. In addition, Caroline holds a qualification from the Chartered Institute of Personnel and Development (CIPD), as well as a Scottish Vocational Qualification (SVQ) in management and is committed to ensuring Warmworks delivers a world class customer service.

Caroline is passionate about helping others reach their full potential, both within a professional and personal setting, and works with Barnardo’s to provide placement opportunities for vulnerable individuals.

Simon Kemp

Business Development Manager

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Simon is the Business Development Manager for Warmworks Scotland, with responsibility for all business development activities.

Prior to joining Warmworks in December 2017, Simon has enjoyed a varied career with companies such as P&G, Siemens, Eaga and Carillion and has experience of working with blue chip clients and public sector organisations. He brings more than ten years of experience of the built environment and energy efficiency sectors, most recently leading the facilities management operation at the British Museum in London.

Simon is a husband, father, surfer, banjo player and an award-winning marmalade maker. He has a passion for the social justice and fuel poverty agenda and is the founder a community group which collects and distributes donations to refugees in southern Europe.

Originally from Argyll, Simon is a graduate of Strathclyde University and in his spare time he coaches kids’ rugby and is a District Commissioner with the British Scouting Association.

To find out what it’s like to work for Warmworks, click the button below.

Annual Report

Below are links to our most recent annual reports. We hope you enjoy reading about our work so far.