Home Energy Advice North East Installation Service

Warmworks is working with Energy Saving Trust and North East Combined Authority to provide a bespoke installation service, Home Energy Advice North East, to support households in North East England.

What is the Home Energy Advice North East Installation Service?

Home Energy Advice North East is working with Warmworks to deliver a bespoke end-to-end installation service that will provide support to householders to help them make energy efficiency improvements in their homes. The service is available to homeowners and tenants in Newcastle, North Tyneside, and Northumberland.

Those interested in the installation service will receive support from an initial assessment to determine what energy efficiency improvements are suitable for their home through to the installation and final inspection.

Who is the installation open to?

The installation service is open to customers who wish to make energy efficiency improvements to their homes.

The energy efficiency improvements that are available will be determined by an assessment of your home. The recommendations are bespoke to each home and individual circumstances and may even depend on the budget the customer has to spend. Potential energy efficiency improvements could include solar panels, loft insulation and renewable heating systems.

Warmworks will handle the whole process, from an initial assessment all the way through to overseeing the installation and completing a final inspection to make sure everything has been installed correctly and to the highest standards.

If you’re interested in the installation service, contact Home Energy Advice North East free on 0808 175 9345, who will do some initial checks and then pass your details to us.

Is there a cost for this work?

This is a paid for service, costs will vary depending on the energy efficiency improvements you have chosen and will depend on the budget you have to spend.

However, funding is available from Home Energy Advice North East to cover a limited number of assessments, Energy Performance Certificates (EPCs) and inspections. This is strictly subject to availability on a first-come, first-served basis.

How does it work?

Warmworks will manage the whole end-to-end process, ensuring that customers receive a first-class, streamlined service.

Below we have outlined a brief overview of each stage of the process.

Customer journey

Step 1:

Home Energy Advice North East passes your details to Warmworks

Step 2:

Warmworks’ contacts you to explain the process and you agree to use the service

Step 3:

Warmworks completes an assessment of your property to determine any suitable energy efficiency improvements

Step 4:

Warmworks’ sub-contractor carries out a more in-depth technical survey

Step 5:

Warmworks discusses the technical survey with you, provides a quote for the work and issues a contract

Step 6:

Contract is signed and deposit is paid

Step 7:

Warmworks’ sub contractor plans and carries out the installation

Step 8:

Final invoice is issued and paid

Step 9:

Warmworks completes a quality inspection and post-installation assessment

Step 10:

Customer satisfaction survey is carried out

How long will the process take?

This will depend on what work needs to be done. Some of the larger scale work can take longer, but we will always try to make sure that any work that is required is completed as efficiently and carefully as possible.

Who can I contact to find out more?

If you are interested in finding out more about the installation service, contact Home Energy Advice North East free on 0800 175 9345  or for more information visit Home Energy Advice North East