Aftercare Officer
We’re looking for an Aftercare Officer to join our team in Shetland and play an important role in delivering an excellent customer experience.
In this role, you will provide customers with support at various points throughout their customer journey, helping to remove barriers to allow installation of energy efficiency measures into customers’ homes. You will also provide customers with confidence and reassurance throughout the installation of their new heating measures.
We’re looking for a confident communicator who can demonstrate patience and care supporting a wide range of people. You will be able to recognise when a customer may need additional support and, where appropriate, refer them to specialist organisations, third party services, or colleagues who can provide further assistance.
You’ll provide shared support to our Shetland office, responding to customer enquiries in person, by telephone, and via email. You will also support colleagues with administration, customer campaigns, and local engagement activity.
If you’re someone who cares about people, enjoys solving problems, and wants to be part of a team delivering a service that has a real impact, we’d love to hear from you.
We care about our colleagues and appreciate the work they do. In return we offer a generous benefits package, including 34 days’ annual leave (inclusive of bank holidays), plus a day off on your birthday, a competitive pension scheme, social events to celebrate our achievements, flexible rewards subscription, wellbeing initiatives, an employee recognition scheme, and an employee assistance programme. Our team enjoys a supportive and friendly working environment.
For further details, please see our Aftercare Officer Job Pack.
To apply, please submit your CV and covering letter, along with our application form and employment monitoring form.
Applications will be assessed as they are received and interviews for shortlisted applicants will be arranged as soon as possible.