Work with Warmworks

Join our
team

Join our team and work for Warmworks.

We are dedicated to delivering a first-class service to our customers, with our values embedded in every aspect of our work, across everything we do.

Find out about what it’s like to work for Warmworks in our video below.

Work at Warmworks

Warmworks aims to maintain a positive working environment, where all employees are encouraged and supported to develop to their full potential and to make a valuable and lasting contribution. We strive for fairness and consistency in all aspects of employment, and we value the diverse perspectives of our workforce and those of the communities where we provide our services. Our standards are high and we expect a lot from our team. In return, our employees can expect visible, proactive and supportive leadership and a clear demonstration of our values of Professionalism, Enthusiasm, Innovation, Teamwork and Care at all stages of their time with us.

Warmworks offers an attractive benefits package, as well as the opportunity to develop professionally and personally. We like to think that working at Warmworks is lively, challenging and rewarding.

Our people, our values

As a values-driven organisation, we are committed to finding, developing and supporting talented people who want to help us deliver our service and work for Warmworks. We care about our colleagues and appreciate the work they do. In return we offer a generous benefits package including an enhanced annual leave entitlement of 34 days, including bank holidays plus a day off on your birthday; a competitive pension scheme; social events to celebrate our achievements; flexible rewards subscription; wellbeing initiatives; an employee recognition scheme and employee assistance programme. Our team enjoys a supportive and friendly working environment.

We are currently recruiting, details of our job vacancies are listed below.

Location:

Feedback and Insights Officer

We are looking for a confident and experienced Feedback & Insights Officer to join our Customer Experience team.

Reporting to the Feedback & Insight Manager, you will play an important role in managing escalated complaints and appeals, conducting thorough investigations, and delivering fair, practical, and customer-focused resolutions.

This is an excellent opportunity for someone with exceptional communication skills who is comfortable handling complex cases and committed to achieving positive outcomes for customers. You will be passionate about understanding issues, identifying root causes, and using insight to drive continuous improvement.

The successful candidate will be naturally curious, enjoy problem solving, and have a genuine commitment to supporting customers, including those in vulnerable circumstances, with empathy and professionalism.

To apply, please submit your CV and a covering letter, along with the monitoring and application form outlining your suitability for the role by 9:00am on Monday 13 July 2026.

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