Heat and Energy Efficient Scotland:
Area-Based Scheme

Renfrewshire Council

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External wall insulation

Helping to warm homes in Renfrewshire 

Renfrewshire Council has contracted Warmworks as its Managing Agent to deliver the Heat and Energy Efficient Scotland: Area-Based Scheme (HEES: ABS) to a number of properties in the Charleston area of Paisley. The scheme aims to help homes become warmer and more energy-efficient by installing energy-saving improvements. It could also help householders manage their energy bills.

What is the Heat and Energy Efficient Scotland: Area-Based Scheme in Renfrewshire?

The Scottish Government provides funding to local authorities to develop and deliver energy efficiency programmes (mainly solid wall insulation) in areas with high fuel poverty. Fuel poverty is when a household cannot afford to keep its home warm.

The  Council has secured a proportion of this funding from the Scottish Government to deliver an area-based scheme to assist homeowners, private sector tenants, and landlords in improving the energy efficiency of their homes. The money from the Scottish Government can be combined with homeowners’ contributions and funding from private landlords.

How long will it take for work to be completed?

This will depend on what work needs to be done. Some of the bigger scale work can take longer, but we will always try to make sure that any work that is required is completed as efficiently and carefully as possible.

Accredited local installation partners

Every member of Warmworks’ supply chain for this project will be held to our extremely high standards in terms of the quality of work they deliver. We are working with our partner Sureserve (formerly Everwarm).

This is consistently monitored by a dedicated performance management system and our in-house team provides daily support to all sub-contractors in order to ensure customers receive a first-class service.

How can I get more information?

If you are interested in finding out more about the scheme contact our local team on 0800 011 6189 (option 3) or email abs@warmworks.co.uk

How does the scheme work?

Warmworks will oversee the end-to-end process delivery, ensuring that customers experience a first-class, streamlined service. The graphics below show the steps involved in the project.

Customer journey

Step 1:

Warmworks receives your details.

Step 2:

An in-home assessment is carried out to confirm your eligibility and explain the next steps.

Step 3:

An offer of energy efficiency improvements is made, discussed and accepted.

Step 4:

Our nominated installer will get in touch to complete a technical survey of your property.

Step 5:

Your energy efficiency improvements will be planned and completed.

Step 6:

A quality inspection will be carried out.

Step 7:

We will ask you to complete a customer satisfaction survey.

Customer stories

Mrs L

Mrs L heard about the EES:ABS from one of her neighbours, and wanted to get in touch because she was spending most of her income on heating.

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Mr W

Mr W read about the support available through the Energy Efficient Scotland: Area-Based Scheme in Orkney online.

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Mrs B

Mrs B found out about the Energy Efficient Scotland: Area­-Based Scheme after receiving a leaflet through the post about it. She had also heard about the scheme from some friends in Orkney who had applied and recommended getting in touch.

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Mr H

Mr H found out about the support available through the Energy Efficient Scotland: Area-Based Scheme (EES:ABS) in Orkney through the local newspaper. He wanted to apply as he knew that he needed insulation to keep the heat in his home.

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