Feedback and Insights Officer

We have an exciting opportunity for an experienced customer service professional to join our Feedback & Insights Team, maximising the benefit of our customer satisfaction process to support the continuous improvement of Warmworks’ service to our customers.

Along with excellent communication skills and a proven track record in resolving complex issues, you will bring a positive and enthusiastic approach to supporting complaints, appeals and complex casework. Experience of dealing with vulnerable customers will be an advantage and additional training and support will build on your existing skills.

We care about our colleagues and appreciate the work they do, in return we offer a generous benefits package including enhanced annual leave entitlement of 34 days, inclusive of bank holidays plus a day off on your birthday, a competitive pension scheme, social events to celebrate our achievements, flexible rewards subscription, wellbeing initiatives, employee recognition scheme and employee assistance program. Our team enjoys a supportive and friendly working environment.

For further details, please see our job information pack.

To apply, please submit your CV and covering letter, along with our application form and employment monitoring form by 4pm, Friday 23 October 2026.