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Customer at home with Warmworks Supplier carrying out work

What is the Domestic Battery Storage Project?

Warmworks was awarded funding from SP Energy Networks’ Green Economy Fund to install battery storage technology in 133 off-gas homes in Dumfries and Galloway.

The project targeted properties owned by Dumfries and Galloway Housing Partnership (DGHP) that were electrically heated and specifically identified as potentially difficult to heat affordably. The project aimed to have a significant impact on residents’ quality of life by seeking to make energy bills more manageable, whilst also helping to shape the energy network of the future by introducing domestic energy storage as a key part of how we use our energy.

Warmworks was the Managing Agent of this project and delivered it alongside DGHP.

Who are Dumfries and Galloway Housing Partnership?

DGHP is registered with the Scottish Housing Regulator and is the second largest Registered Social Landlord (RSL) in Scotland. 

Also a registered charity, DGHP was established in 2003 after a transfer of homes from the local authority. Since then DGHP has diversified and, as well as core landlord functions, is involved in new house building, regeneration, factoring and supporting people services.

DGHP currently owns more than 10,300 homes in Dumfries and Galloway and has more than 100 mid-market rent properties, owned by DGHP and some commercial properties. DGHP’s Board consists of a mixture of tenant and independent members.

This project has now come to an end, you can view the final report here:

Final Report

How did the process work?

The below graphic outlines how the project was carried out in customers’ homes. Some of the stages below happened at the same time and others took longer. Warmworks engaged with customers regularly to ensure they were kept up to date on the timeline of their installation.

Customer journey

Step 1:

Warmworks receives your details.

Step 2:

An in-home survey is carried out at a time agreed with you

Step 3:

We agree what will be done in the home, and our approved sub-contractor carries out the work

Step 4:

We carry out an independent inspection of the work done, and a customer satisfaction survey is completed

Step 5:

Where required, we complete a full annual service 12 months later

Common questions

Who are Warmworks?

Formed in 2015, Warmworks is a joint venture partnership between three organisations with considerable experience and understanding of our industry and the customers we serve. These organisations are Energy Saving Trust, Everwarm and Changeworks. We are committed to providing affordable warmth to homes, families and communities across the country.

What does Warmworks do?

We deliver a range of contracts across the country, from the Orkney Islands to South East England, aimed at helping people to manage their energy costs by improving the energy efficiency of their home. We are also the Managing Agent of the Scottish Government’s national fuel poverty scheme, Warmer Homes Scotland. Since the scheme was launched in 2015, we have supported more than 35,000 people across Scotland to stay warm in their home, save against their energy bills and make their home more energy efficient. For information about all the contracts and projects we manage, visit the Our Work page of our website.  

Warmworks is a Managing Agent – what does this mean?

We are the Managing Agent for most of the projects we deliver.  This means we oversee the installation of heating, energy efficiency and insulation work in our customers’ homes, from the initial survey where we’ll discuss the measures that could be installed, right through to a final inspection to make sure everything meets our rigorous safety and quality standards.

How does Warmworks help communities?

We recognise that we have a role in supporting the communities in which we work and live. This has meant working to create jobs and training opportunities, supporting communities with approaches tailored to their needs, and leaving a real, lasting legacy. Since we were founded in 2015, we have supported the creation of more than 150 apprenticeships in our supply chain, more than 700 jobs, and over 3,000 training opportunities. For more information about how we support local communities, visit the Our communities page of our website.

What is Warmworks’ supply chain?

We manage a network of registered and accredited sub-contractors, known as our supply chain, who help us provide a first-class service to our customers.  Each sub-contractor is continually assessed by a specially designed performance management system. The aim of this is to help reassure our customers that they will receive high quality workmanship, that the people carrying out work in their home are professional and trustworthy, and that our sub-contractors are able to deal with any questions or concerns. 

What is Warmworks’ inclusive service commitment?

We are dedicated to providing an inclusive service that takes account of our customers’ individual needs.  We understand that some of our customers will often need extra support. Our service has been specifically designed to allow us to meet these needs wherever we can.

How can I find out about opportunities to join the Warmworks team?

You can find information about our current vacancies by clicking the Join our team link at the top of this page.

How can I get in touch with Warmworks?

You can get in touch with us by calling 0800 011 6189 or by emailing If you have an enquiry about one of our projects, you can find details of how to get in touch at the bottom of each project page listed under the Our work section of our website.

How were customers identified?

The project was not led by applications and householders were not expected to apply. The project targeted properties owned by DGHP that were electrically heated and specifically identified as potentially difficult to heat affordably.

The project has now come to an end and a final report has been published, click here to view the report: Final Report

Accredited installation partners

Warmworks worked closely with members of our supply chain to deliver this project to a high standard.

Their performance was consistently monitored by a dedicated performance management system and our in-house team provided daily support to all sub-contractors in order to ensure customers received a first-class service.

The outcomes of this project have been published.
Click here to read in full: Final Report

It couldn’t have gone any better, it really couldn’t have. The guys were on time in the morning, they and they were friendly. They did a much better job than I had anticipated in any fashion, and also cleaned up after themselves. All I had to do was sit back and put the heating on and enjoy the heat!

Mr L, Glasgow

I’m looking forward to having a winter – the first in many years – where I don’t stress out about the fact that I am freezing in most of the house.

Mr N, Cupar, Fife

Being able to have a bath without having to wait for an immersion tank to heat up is just bliss!  For the first time in a long time, I slept for a solid six hours. It is so lovely to have running hot water and heating which comes on automatically depending on the setting of the thermostat which I can control.  I no longer dread the winters!

Mrs F, Glasgow

There is a big, noticeable improvement with my home being warmer. I have more peace of mind that the heating system which was installed is the best and most efficient green energy heating system available. I now have constant hot water, which is something I did not have before.

Mr B, Kippen, Stirlingshire

The installation was tremendous. It was absolutely spot on. It was only one day. They arrived early in the morning and got the job done that day. You wouldn’t have even known they were in the house apart from the fact there was a new heating system. It was great, it was honestly perfect.

Mrs A, Thurso, Highlands

This changed my life. My boiler was broken, and to give you an example, I was being charged £1.50 an hour for my old boiler, I am now averaging £3.35 a day with the new system. My flat is now constantly warm and very comfortable, and I have hot water on tap.

Mrs E, Glasgow

It’s definitely had an impact on my wellbeing, as I worry less about the high bills. At least I am now warm and comfortable. Before, I was either cold or I was roasting.

Mrs H, Perth

It’s a very good system and my heating bills certainly aren’t as expensive. The house is so much warmer. It’s definitely given me a lot more peace of mind, and I’m a lot happier.

Mrs S, Girvan