Heat and Energy Efficient Scotland:
Area-Based Scheme

Shetland Islands Council

An image of Shetland featuring a red and yellow gradient

Helping to warm homes throughout the Shetland Islands

Shetland Islands Council has contracted Warmworks as its Managing Agent to deliver the Heat and Energy Efficient Scotland: Area-Based Scheme (HEES: ABS).

HEES: ABS aims to help homes become warmer and more energy efficient through the installation of energy-saving improvements. It could also help householders manage their energy bills.

What is the Heat and Energy Efficient Scotland: Area-Based Scheme in Shetland?

The Scottish Government provides funding to local authorities to develop and deliver energy efficiency programmes in areas with high levels of fuel poverty. Fuel poverty is defined by the Scottish Government as a situation where a household cannot afford to keep their home warm.

Shetland Islands Council has secured a proportion of this funding from the Scottish Government to deliver an area-based scheme to assist homeowners to improve the energy efficiency of their homes.

How does the scheme work?

Warmworks will oversee the delivery of the end-to-end process, ensuring that customers experience a first-class, streamlined service. The graphic below shows the steps that will be involved in the project.

Below we have outlined what the typical process might look like for a customer who applies to the scheme.

Step 1:

Warmworks receives your details.

Step 2:

An in-home assessment is carried out to confirm your eligibility and explain the next steps

Step 3:

We agree what will be done in the home, and our approved sub-contractor carries out the work

Step 4:

We carry out an independent inspection of the work done, and a customer satisfaction survey is completed

Step 5:

Where required, we complete a full annual service 12 months later

Drag to scroll along the customer journey

How can I find out if I qualify for help?

If you are interested in finding out more about HEES: ABS, you can Click Here or contact our local team in Lerwick on 01595 726142.

You can also visit Warmworks’ office in Lerwick at the following address, you don’t need an appointment: Unit 4J, Toll Clock Shopping Centre, 26 North Road, Lerwick, Shetland, ZE1 0DE.

How long will it take for work to be completed?

This will depend on what work needs to be done. Some of the bigger scale work can take longer, but we will always try to make sure that any work that is required is completed as efficiently and carefully as possible.

Accredited local installation partners

Every member of Warmworks’ supply chain for this project will be held to our extremely high standards in terms of the quality of work they deliver. Wherever possible, we use registered companies based in Shetland.

This is consistently monitored by a dedicated performance management system and our in-house team provides daily support to all sub-contractors in order to ensure customers receive a first-class service.

How can I get more information?

If you are interested in finding out more about HEES: ABS, Click Here to contact our local team or you can contact us on 01595 726142.