Heat and Energy Effiicient Scotland: Area-Based Scheme

Comhairle nan Eilean Siar

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Helping to warm homes across the Western Isles

Comhairle nan Eilean Siar has contracted Warmworks as its Managing Agent to deliver the Heat and Energy Efficient Scotland: Area-Based Scheme (HEES: ABS) in the Western Isles.

HEES: ABS aims to help homes become warmer and more energy efficient through the installation of energy efficiency improvements. It could also help householders manage their energy bills.

What is the Heat and Energy Efficient Scotland: Area-Based Scheme in the Western Isles?

The Scottish Government provides funding to local authorities to develop and deliver energy efficiency programmes (mainly solid wall insulation) in areas with high levels of fuel poverty.  Fuel poverty is defined by the Scottish Government as a situation where a household cannot afford to keep their home warm.

Comhairle nan Eilean Siar has secured a proportion of this funding from the Scottish Government to deliver an area-based scheme to assist homeowners, private sector tenants and landlords to improve the energy efficiency of their homes. The money from the Scottish Government can be combined with homeowners’ contributions and funding from private landlords.

How does the scheme work?

Warmworks will oversee the delivery of the end-to-end process, ensuring that customers experience a first-class, streamlined service. The graphic below shows the steps that will be involved in the project.

Customer journey

Step 1:

Warmworks receives your details

Step 2:

An in-home survey is carried out at a time agreed with you

Step 3:

We agree what will be done in the home, and our approved sub-contractor carries out the work

Step 4:

We carry out an independent inspection of the work done, and a customer satisfaction survey is completed

Step 5:

Where required, we complete a full annual service 12 months later

How can I find out if I qualify for help?

If you are interested in finding out more about HEES: ABS, you can contact our team in Stornoway on 01851 605 269.

You can also visit Warmworks’ local office at the following address, you don’t need an appointment: 13-15 Francis Street, Stornoway, HS1 2NB.

How long will it take for work to be completed?

This will depend on what work needs to be done. Some of the bigger scale work can take longer, but we will always try to make sure that any work that is required is completed as efficiently and carefully as possible.

Accredited local installation partners

Every member of Warmworks’ supply chain for this project will be held to our extremely high standards in terms of the quality of work they deliver. We use registered companies based in the Western Isles.

This is consistently monitored by a dedicated performance management system and our in-house team provides daily support to all sub-contractors in order to ensure customers receive a first-class service.

How can I get more information?

If you are interested in finding out more about HEES: ABS, you can phone our local team in Stornoway on 01851 605 269.