Work with Warmworks

Join our
team

Join our team and work for Warmworks. We are dedicated to delivering a first-class service to our customers, with our values embedded in every aspect of our work, across everything we do.

Find out about what it’s like to work for Warmworks in our video below.

Work at Warmworks

Warmworks aims to maintain a positive working environment, where all employees are encouraged and supported to develop to their full potential and to make a valuable and lasting contribution. We strive for fairness and consistency in all aspects of employment, and we value the diverse perspectives of our workforce and those of the communities where we provide our services. Our standards are high and we expect a lot from our team. In return, our employees can expect visible, proactive and supportive leadership and a clear demonstration of our values of Professionalism, Enthusiasm, Innovation, Teamwork and Care at all stages of their time with us.

Warmworks offers an attractive benefits package, as well as the opportunity to develop professionally and personally. We like to think that working at Warmworks is lively, challenging and rewarding.

Our people, our values

As a values-driven organisation, we are committed to finding, developing and supporting talented people who want to help us deliver our service and work for Warmworks. We care about our colleagues and appreciate the work they do. In return we offer a generous benefits package including an enhanced annual leave entitlement of 34 days, including bank holidays plus a day off on your birthday; a competitive pension scheme; social events to celebrate our achievements; flexible rewards subscription; wellbeing initiatives; an employee recognition scheme and employee assistance programme. Our team enjoys a supportive and friendly working environment.

We are currently recruiting, details of our job vacancies are listed below.

Location:

Aftercare Officer

We are looking for an experienced and confident Aftercare Officer to join our Customer Service team. Reporting to the Feedback & Insights Manager, you’ll play a key role in supporting customers before and after they receive new energy efficiency upgrades. Offering practical solutions, you will support customers to overcome potential barriers to our service.

This role is ideal for someone confident in handling complex cases and an interest in providing holistic support.

To be successful in this role, you will have a passion for problem-solving, strong communication skills and the curiosity to proactively support our customers.

Apply now – please submit your CV and covering letter outlining your suitability for the role, along with our application form and employment monitoring form. The closing date for applications is Tuesday 24 February, 5pm.

Customer Service Advisor

We have an exciting opportunity for an experienced customer service professional to join our busy team as a Customer Service Advisor. With excellent problem-solving and communication skills and a proven track record in providing excellent customer service, you will be enthusiastic and keen to help people. Experience of dealing with vulnerable customers will be an advantage and additional training and support will build on your existing skills. You will be based in our office space in Edinburgh and will support our customers within the surrounding areas.

We care about our colleagues and appreciate the work they do. In return, we offer a generous benefits package including enhanced annual leave entitlement of 34 days, inclusive of bank holidays plus a day off on your birthday, a competitive pension scheme, social events to celebrate our achievements, flexible rewards subscription, wellbeing initiatives, employee recognition scheme and employee assistance program. Our team enjoys a supportive and friendly working environment.

Apply now – please submit your CV and covering letter, along with our application form and employment monitoring form. Applications will be assessed as they are received and interviews for shortlisted applicants will be arranged as soon as possible.

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