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team

Warmworks manages a broad range of activities relating to the assessment of homes and the installation of energy efficiency measures, to support customers in fuel poverty and to increase the energy efficiency of the nation’s homes. To support these aims, Warmworks is accredited to ISO 9001, ISO 14001, ISO 27001 and ISO 45001 standards, and its operations are underpinned by polices that reflect these standards.

The internal auditor is required to schedule and conduct internal audits, in order to ensure that Warmworks’ operations are compliant with its accreditations, policies and written procedures. You will also lead on the external audits of the ISO standards, ensuring that the external auditor has access to the required documents and individuals across the business.

Since this role will require you to look at a diverse range of activities being conducted by different teams across the business, excellent communications skills will be required and you will need to be comfortable interacting with various different departments and individuals at differing levels of seniority. You will need to identify any areas of non-conformance and communicate these in a meaningful way to the relevant operational stakeholders, providing clear in-person and written reports.

An additional part of this role will be to help manage Warmworks’ Risk Register, liaising with stakeholders across the business, in order to ensure that all relevant risks are logged, assessed and monitored. You will need to lead meetings of key stakeholders at regular intervals, ensuring that all relevant parties are aware of any updates to the Risk Register.

Apply now – please submit your CV and covering letter (max. 500 words), along with our application form and employment monitoring form. Applications will be assessed as they are received and interviews for shortlisted applicants will be arranged as soon as possible.

We have an exciting opportunity for an experienced customer service professional to join our busy team as a Customer Service Advisor. With excellent problem-solving and communication skills and a proven track record in providing excellent customer service, you will be enthusiastic and keen to help people. Experience of dealing with vulnerable customers will be an advantage and additional training and support will build on your existing skills. You will be based in our office space in Edinburgh and will support our customers within the surrounding areas.

We care about our colleagues and appreciate the work they do. In return, we offer a generous benefits package including enhanced annual leave entitlement of 34 days, inclusive of bank holidays plus a day off on your birthday, a competitive pension scheme, social events to celebrate our achievements, flexible rewards subscription, wellbeing initiatives, employee recognition scheme and employee assistance program. Our team enjoys a supportive and friendly working environment.

Apply now – please submit your CV and covering letter, along with our application form and employment monitoring form. Applications will be assessed as they are received and interviews for shortlisted applicants will be arranged as soon as possible.