Join our
team

We have an exciting opportunity for a motivated and customer focused Team Leader to join our Customer Service team based in Edinburgh.

To succeed in this role, you should have proven experience in supervising or leading a team within a customer service environment, along with a strong passion for coaching and people development. You will be responsible for guiding and inspiring your team to consistently deliver high-quality service while meeting key performance targets.

Your responsibilities will include:

• leading, motivating, and supporting the customer service team
• managing and monitoring KPIs, reporting and customer service processes

We’re looking for someone who is self-motivated, personable, and approachable, with the ability to build a strong team spirit and maintain high morale. You’ll lead by example and create an environment where our people feel empowered to succeed and provide the best possible service to our customers.

We care about our colleagues and appreciate the work they do, in return we offer a generous benefits package including enhanced annual leave entitlement of 34 days, inclusive of bank holidays plus a day off on your birthday, a competitive pension scheme, social events to celebrate our achievements, flexible rewards subscription, wellbeing initiatives, employee recognition scheme and employee assistance program. Our team enjoys a supportive and friendly working environment.

For further details, please see our job information pack.  To apply, please submit your CV and covering letter, along with our application form and employment monitoring form, by 5.00pm on Wednesday 28 May 2025.

We have an exciting opportunity for an experienced customer service professional to join our busy team as a Customer Service Advisor. With excellent problem-solving and communication skills and a proven track record in providing excellent customer service, you will be enthusiastic and keen to help people. Experience of dealing with vulnerable customers will be an advantage and additional training and support will build on your existing skills. You will be based in our office space in Edinburgh and will support our customers within the surrounding areas.

We care about our colleagues and appreciate the work they do. In return, we offer a generous benefits package including enhanced annual leave entitlement of 34 days, inclusive of bank holidays plus a day off on your birthday, a competitive pension scheme, social events to celebrate our achievements, flexible rewards subscription, wellbeing initiatives, employee recognition scheme and employee assistance program. Our team enjoys a supportive and friendly working environment.

Apply now – please submit your CV and covering letter, along with our application form and employment monitoring form. Applications will be assessed as they are received and interviews for shortlisted applicants will be arranged as soon as possible.