Scheme delivery

What is Warmer Homes Scotland?

The Warmer Homes Scotland scheme is the Scottish Government’s national fuel poverty scheme. Launched on 1st September 2015, it provides insulation, efficient heating and renewable technologies in the homes of households who are struggling with the cost of high energy bills, making homes warmer, more comfortable and more affordable to heat.

Warmworks receives referrals to the Warmer Homes Scotland scheme from Home Energy Scotland.

As the Managing Agent of Warmer Homes Scotland, we pride ourselves in putting our customers at the heart of everything we do. We strive to deliver excellent service to every customer in line with our values: Professionalism, Enthusiasm, Innovation, Teamwork and Care.

How it works

After receiving referrals to the Warmer Homes Scotland scheme from Home Energy Scotland, Warmworks manages the whole process from the moment of referral through to installation and inspection.

We are committed to providing an inclusive service and we understand that our customers are often in need of extra support – our service has been specifically designed to try and provide that wherever we can.

Below we have outlined what the typical process might look like for a customer who applies to the Warmer Homes Scotland scheme.

Receiving details

receives your
details from Home
Energy Scotland


Appointment is
confirmed for a
survey of your


In-home survey


We agree what will
be done in the

Cooling off period
work completed

Our approved
completes the


We carry out an
inspection of the
work done

customer satisfaction survey

A customer
satisfaction survey
is completed

annual service visit

Where required, we
complete a full
annual service 12
months later

Our Customers: Their Stories

We are proud that Warmworks, working alongside our partners and approved sub-contractors, has helped thousands of households with a range of new energy-saving improvements in their homes.

This section is about exploring some of the stories behind the numbers, and meeting some of the customers we’ve served. Most importantly, it tells the stories of the homes we’ve made warmer, families we’ve made more comfortable and the lives that we’ve changed through the work that we do.

Social Return on Investment of Warmer Homes Scotland 2020/21

Click below to read a report from Social Value Lab on the Social Impact of the Warmer Homes Scotland scheme.

The report details how Warmworks delivery of the scheme is creating positive impacts across many different levels of society, from the customer, to the businesses delivering the scheme, through to the NHS and all the way up to the Scottish Government.

For the first time, the report also details how the scheme is helping to improve the health and wellbeing, and day-to-day living of our customers, as well as supporting them to reduce their energy bills, and live in warmer and more energy-efficient homes.

Have a question about your application?

Contact us now